RETURNS & STORE POLICY

We take great pride in our garlic and know quality is important to you. We want you to be happy with our products.  If you are not satisfied with any item, please contact Green Thumb Gourmet Garlic immediately by phone or email so we can work with you to resolve the issue.​

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Please inspect your order upon reception and contact us immediately if the item has quality issues, damaged or if you receive the wrong item. Photos are helpful in determining issues. We will send a replacement at no charge or refund the full purchase price, provided the item must be in the same condition that you received it, unused, and returned to us in its original packaging. 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request and return items unused and in its original packaging. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greenthumbgourmetgarlic@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Credit will not be issued for product not returned. Our liability in such instances will be strictly limited to the actual cost of the garlic plus shipping charges. 

 

Customer crop results may differ from ours due to variable growing conditions such as, location, climate, soil composition, diseases and pests, weather, farming practices, unforeseeable acts of nature or ordering outside of your zone recommendations.  We cannot assume responsibility and do not warranty our garlic or garlic products. We assume no responsibility to garlic after it has been planted. In no case shall we be liable for garlic seed performance. When you order our products; you understand and agree to this policy.  

 

Green Thumb Gourmet Garlic, LLC reserves the right to not issue a refund for reasons or conditions not mentioned. 

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